--- title: Why didn't my order print? description: "If your orders are not printing: For further support, please refer to the following POS-specific support articles, or contact your POS provider." --- [Skip to content](https://support.doshii.com/orders-and-dockets/troubleshooting/order-not-printing#main-content) English Show submenu for translations [Create a support ticket](https://support.doshii.com/kb-tickets/new?hsLang=en) ![Doshii\_Logo\_1.png\]](https://support.doshii.com/hs-fs/hubfs/Doshii_Logo_1.png?height=48&name=Doshii_Logo_1.png) Open main navigation Close main navigation - English Show submenu for translations - [Create a support ticket](https://support.doshii.com/kb-tickets/new) - Go to doshii.com Go to doshii.com How can we help you? - There are no suggestions because the search field is empty. 1. [Doshii Venue Support Guide](https://support.doshii.com/?hsLang=en) 2. [Orders and docket printing](https://support.doshii.com/orders-and-docket-printing?hsLang=en) 3. [Troubleshooting printing issues](https://support.doshii.com/orders-and-docket-printing?hsLang=en#troubleshooting-printing-issues) # Why didn't my order print? If your orders are not printing: - **There may be an issue with the printer**. Please contact your POS provider for support. - **Your POS may be offline.** If your POS is offline when an app sends through an order, the app won't receive a response from your POS. Some apps will cancel an order automatically if no response is received within a certain period of time. If an app doesn't do this, the order is sent through when your POS comes online again (sometimes hours later), as if it had just been placed. Contact detailsfor your POS provider are available in [this article](https://support.doshii.com/pos-provider-contact-details?hsLang=en). For further support, please refer to the following POS-specific support articles, or **contact your POS provider**: | **POS** | **Notes and useful links** | | --- | --- | | H&L | See these [help articles](https://hlportal.na3.teamsupport.com/knowledgeBase/category/42653/subcategory/42696) on printing from the H&L Knowledge Base. | | Impos | If you have an issue with order printing, please [contact Impos support](https://impos.com.au/support/) **as soon as possible** after it happens. The Impos print server only keeps print records for three days. After this time, Impos cannot investigate the issue for you. Please refer to this [Printer troubleshooting](https://learn.impos.com.au/hc/en-us/articles/360000931916-Printer-Troubleshooting) article in the first instance. | | Lightspeed | [Troubleshooting - Printing Issues](https://support.kounta.com/hc/en-us/articles/201234270-Troubleshooting-Printing-Issues) Review common causes of printer issues, device, app configuration, network and connectivity issues, and FAQs. [Compatible printing and field guides](https://support.kounta.com/hc/en-us/articles/360004303875) Find compatible printers for Lightspeed. | | Square | Ensure that you have: 1. configured the option to automatically print new orders, and 2. selected to use a printer for online order tickets. Refer to this [Square support article](https://squareup.com/help/au/en/article/6695-manage-your-online-orders-with-square#860017909caf091c89594189bd866b67) for details (see **Settings** \> **Create a Printer Station for Orders**). For issues with printing orders from Square, please refer to the following Square Support articles. - [Printer troubleshooting](https://squareup.com/help/us/en/article/5515-printer-troubleshooting) If you have trouble printing receipts, use these tips for Ethernet and Wi-Fi interface, USB interface, and Bluetooth receipt printers.  - [Is your printer compatible with Square?](https://squareup.com/compatibility/accessories) Find products that are compatible with Square.  - [Square Terminal troubleshooting](https://squareup.com/help/article/6537) For issues with Square Terminal’s built-in receipt printer. |   - [Getting started](https://support.doshii.com/getting-started?hsLang=en#main-content) - [POS connection guides](https://support.doshii.com/getting-started?hsLang=en#pos-connection-guides) - [Connecting your apps](https://support.doshii.com/connecting-your-apps?hsLang=en#main-content) - [Ordering apps](https://support.doshii.com/connecting-your-apps?hsLang=en#ordering-apps) - [Rostering apps](https://support.doshii.com/connecting-your-apps?hsLang=en#rostering-apps) - [Business management apps](https://support.doshii.com/connecting-your-apps?hsLang=en#business-management-apps) - [Menus and operating hours](https://support.doshii.com/menus-and-operating-hours?hsLang=en#main-content) - [Getting started with menus in Doshii](https://support.doshii.com/menus-and-operating-hours?hsLang=en#getting-started-with-menus-in-doshii) - [Doshii Menu Manager](https://support.doshii.com/menus-and-operating-hours?hsLang=en#doshii-menu-manager) - [Doshii Dashboard (advanced users)](https://support.doshii.com/menus-and-operating-hours?hsLang=en#doshii-dashboard-advanced-users) - [Managing operating hours](https://support.doshii.com/menus-and-operating-hours?hsLang=en#managing-operating-hours) - [POS menu troubleshooting guides](https://support.doshii.com/menus-and-operating-hours?hsLang=en#pos-menu-troubleshooting-guides) - [Orders and docket printing](https://support.doshii.com/orders-and-docket-printing?hsLang=en#main-content) - [Customising dockets](https://support.doshii.com/orders-and-docket-printing?hsLang=en#customising-dockets) - [POS reporting](https://support.doshii.com/orders-and-docket-printing?hsLang=en#pos-reporting) - [Troubleshooting printing issues](https://support.doshii.com/orders-and-docket-printing?hsLang=en#troubleshooting-printing-issues) - [Managing your Doshii account](https://support.doshii.com/managing-your-doshii-account?hsLang=en#main-content) - [Subscriptions and billing](https://support.doshii.com/managing-your-doshii-account?hsLang=en#subscriptions-and-billing) - [Contact support](https://support.doshii.com/contact-support?hsLang=en) # Doshii Connect Pty Ltd Doshii Help Center Copyright © 2026, Doshii Connect Pty Ltd