If your orders are not printing:
- There may be an issue with the printer. Please contact your POS provider for support.
- Your POS may be offline. If your POS is offline when an app sends through an order, the app won't receive a response from your POS. Some apps will cancel an order automatically if no response is received within a certain period of time. If an app doesn't do this, the order is sent through when your POS comes online again (sometimes hours later), as if it had just been placed.
Contact details for your POS provider are available in this article.
For further support, please refer to the following POS-specific support articles, or contact your POS provider:
| POS | Notes and useful links |
| H&L | See these help articles on printing from the H&L Knowledge Base. |
| Impos |
If you have an issue with order printing, please contact Impos support as soon as possible after it happens. The Impos print server only keeps print records for three days. After this time, Impos cannot investigate the issue for you. Please refer to this Printer troubleshooting article in the first instance. |
| Lightspeed |
Troubleshooting - Printing Issues Compatible printing and field guides |
| Square |
Ensure that you have:
Refer to this Square support article for details (see Settings > Create a Printer Station for Orders). For issues with printing orders from Square, please refer to the following Square Support articles.
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