---
title: Customising docket layout and formatting
description: Using Doshii, orders received from your connected apps are sent straight to your venue's POS, where they can be printed automatically based on the configuration of your POS. Because orders are printed
---

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1. [Doshii Venue Support Guide](https://support.doshii.com/?hsLang=en)
2. [Orders and docket printing](https://support.doshii.com/orders-and-docket-printing?hsLang=en)
3. [Customising dockets](https://support.doshii.com/orders-and-docket-printing?hsLang=en#customising-dockets)

# Customising docket layout and formatting

Using Doshii, orders received from your connected apps are sent straight to your venue's POS, where they can be printed automatically based on the configuration of your POS.

Because orders are printed using your POS, you may notice differences in how your dockets are formatted compared to when they were printed directly using the app and hardware provided by your ordering app partner.

Doshii sends order information to your POS, such as the order ID, customer name, and items ordered, but the configuration set in your POS determines how dockets are printed.

For any questions or support on printing issues, including configuring the layout of dockets printed by your POS, please **contact your POS provider**.

If you wish to change the layout or formatting of dockets printed by your POS, please refer to the following articles:

| **POS** | **Useful links** |
| --- | --- |
| **H&L** | - [Configuring Docket Layouts In Utilities](https://hlportal.na3.teamsupport.com/knowledgeBase/10201590) H&L allows you to configure individual sections of order dockets. |
| **Lightspeed** | - [Add your site information into Lightspeed](https://support.kounta.com/hc/en-us/articles/203683610-Get-your-business-details-into-Kounta) This guide takes you through the business details you need to enter on Lightspeed, including printing options for receipts.  - [Setting up Production Printing (aka Kitchen Printing)](https://support.kounta.com/hc/en-us/articles/201234170-Setting-up-Production-Printing-aka-Kitchen-Printing-) This guide will show you how to configure your printers. |
| **Ordermate** | - [Customising Receipt Dockets](https://help.ordermate.com.au/hc/en-us/articles/208492098-Customising-Receipt-Dockets) - [Customising Prep Dockets](https://help.ordermate.com.au/hc/en-us/articles/360000228036-Customising-Prep-Dockets) |

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- [Orders and docket printing](https://support.doshii.com/orders-and-docket-printing?hsLang=en#main-content)

    - [Customising dockets](https://support.doshii.com/orders-and-docket-printing?hsLang=en#customising-dockets)
    - [POS reporting](https://support.doshii.com/orders-and-docket-printing?hsLang=en#pos-reporting)
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