Integrating Opentable to Ordermate

Doshii has recently launched a new and enhanced Opentable x Ordermate integration!
This now supports a two way sync of data which has many benefits including:

• Automatically match order and spend data from POS with reservations in real real-time
• Automatically keep reservations in sync (i.e. transfer tables)
• Booking notes will appear in your POS automatically

In this article:

•     Connect your POS to Opentable
•     Seating a booking or a walk-in
•     Transferring a booking to a new table
•     Auto join table
•     Closing a table
•     Match an unallocated booking
•     Requirements

 

Connect your POS to Opentable

You can self-provision in just a few steps:

1. From within the Opentable marketplace, select Ordermate and follow the prompts.
2. You will receive an email from Doshii.
   - If you're new to Doshii, sign up and follow the prompts.
   - If have an existing account, sign in and follow the prompts.
3. Once connected, please note the below information regarding seating guests, transferring and matching unallocated bookings. 

For help with getting Opentable integrated with Ordermate, please get in touch.

 

Seating a booking or a walk-in

Complete the seating process for either a booking or walk-in on the Opentable app, as per your normal process (help article). 

Once a reservation has been seated in Opentable, the corresponding table in WaiterMate will change to an open state. This is indicated by the table icon changing to 'Green' as is usual for all open tables. Staff will then be able to use the table like a normal open table.

 

Transferring a booking to a new table

If a customer moves to a new table in the venue, transferring the table must be completed in Opentable per your normal process (help article).

When you transfer the table on Opentable, it will update your Ordermate POS and the new table will turn green.

 

Auto Join Tables

It is possible for one booking to be made in Opentable that requires multiple tables to be joined together. When the reservation is arrived, all allocated tables will be joined automatically.

 

Closing a Table

To finish the reservation when the integration is active, simply complete the payment in Ordermate as per your normal process. This will update the table in Opentable to show as 'Paid'. From here, you can 'Finish' the reservation when you desire. 

 

Match an unallocated booking

If a reservation is marked as 'Seated' in Opentable, but the table number does not exist in WaiterMate, the reservation will still be stored in WaiterMate using the 'Unallocated' tab from the bottom of the tables screen.

To allocate the reservations to a table manually, select the 'Allocate' icon and then select the desired table.

To prevent this from happening, It is recommended that;

• Check all table numbers are unique across all areas and that they match in both WaiterMate and Opentable
• Check that the table was not opened manually in WaiterMate prior to the reservation being arrived in Opentable

 

Requirements

• Table names in your POS must exactly match Opentable. If they do not, please update before proceeding with the integration.
• All table names must be unique. 
  Use a prefix to identify an area i.e. Add 1 to the start of a table number to identify Table 1 in Area 1, which makes it Table 101, add a 2 for Area 2 (i.e. 201), and so on. For example, if you have inside-1 and outside-1 in Ordermate, this will not work. 
• Table names have a maximum of four numbers only in Opentable. 
• Ordermate version 4.0.5b or above
  If you're not running this version, simply submit a support request to Ordermate. 
• Your venue must be using Opentable Core or Pro.
  If you're not, please chat with your Opentable account manager.