---
title: Getting support from your POS provider
description: For assistance with order printing and troubleshooting issues with orders or menus, please contact your POS provider using the details below.
---

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1. [Doshii Venue Support Guide](https://support.doshii.com/?hsLang=en)
2. [Contact support](https://support.doshii.com/contact-support?hsLang=en)

# Getting support from your POS provider

## For assistance with order printing and troubleshooting issues with orders or menus, please contact your POS provider using the details below.

For help with **Uber Eats** and **Doordash** menu issues, please [raise a support ticket](https://support.doshii.com/kb-tickets/new?hsLang=en) with Doshii.

| **POS** | **Support details** |
| --- | --- |
| Bepoz | - [Bepoz Support](https://bepoz.com.au/support) |
| Epos Now | -  [Epos Now Help & Support page](https://www.eposnow.com/au/contact-us/support/) |
| H&L | - [H&L Knowledge Base](https://hlportal.na3.teamsupport.com/knowledgeBase) - [Printing help articles](https://hlportal.na3.teamsupport.com/knowledgeBase/category/42653/subcategory/42696) - [H&L support page](https://hlportal.na3.teamsupport.com/dashboard) - [Chat to a H&L support agent](https://direct.lc.chat/12695034/3) |
| Idealpos | - [Idealpos support page](https://www.idealpos.com.au/support) |
| Impos | Impos Customer Service: - Phone: 1300 780 268 - Email: [customerservice@impos.com.au](mailto:customerservice@impos.com.au) |
| Lightspeed | Contact Lightspeed support through live chat, phone or email. - [Lightspeed support site](https://support.kounta.com/hc/en-us) - Phone: (02) 8599 2247 - Email: [info@lightspeedhq.com](mailto:info@lightspeedhq.com) |
| Oolio | -  [Oolio Support Center](https://help.oolio.com/en/) |
| Oracle Simphony | -  [Oracle Help Center](https://docs.oracle.com/en/) - [Contact Oracle Support](https://www.oracle.com/corporate/contact/).  |
| Ordermate | - For further support, please refer to the [Ordermate support page](https://www.ordermate.com.au/support) -  You can also [Submit a Request](https://help.ordermate.com.au/hc/en-us/requests/new) for Ordermate support |
| SplitAbility | - [SplitAbility support page](https://splitability.com/support/) |
| Square | - **Troubleshooting printing issues:** check out this useful [Square support article](https://squareup.com/help/au/en/article/5194-print-order-tickets) about print settings - Call Square Support on [1800 760 137](tel:+1800760137). They are available from Monday to Friday, 9am to 5pm, Melbourne time. - Additional support options are available on the [Square Support site](https://squareup.com/help/au/en/article/4993-contact-square-support) |
| SwiftPOS | - [SwiftPOS support page](https://www.swiftpos.com.au/pos-software-contact/swiftpos-software-help/) |

 

- [Getting started](https://support.doshii.com/getting-started?hsLang=en#main-content)

    - [POS connection guides](https://support.doshii.com/getting-started?hsLang=en#pos-connection-guides)
- [Connecting your apps](https://support.doshii.com/connecting-your-apps?hsLang=en#main-content)

    - [Ordering apps](https://support.doshii.com/connecting-your-apps?hsLang=en#ordering-apps)
    - [Rostering apps](https://support.doshii.com/connecting-your-apps?hsLang=en#rostering-apps)
    - [Business management apps](https://support.doshii.com/connecting-your-apps?hsLang=en#business-management-apps)
- [Menus and operating hours](https://support.doshii.com/menus-and-operating-hours?hsLang=en#main-content)

    - [Getting started with menus in Doshii](https://support.doshii.com/menus-and-operating-hours?hsLang=en#getting-started-with-menus-in-doshii)
    - [Doshii Menu Manager](https://support.doshii.com/menus-and-operating-hours?hsLang=en#doshii-menu-manager)
    - [Doshii Dashboard (advanced users)](https://support.doshii.com/menus-and-operating-hours?hsLang=en#doshii-dashboard-advanced-users)
    - [Managing operating hours](https://support.doshii.com/menus-and-operating-hours?hsLang=en#managing-operating-hours)
    - [POS menu troubleshooting guides](https://support.doshii.com/menus-and-operating-hours?hsLang=en#pos-menu-troubleshooting-guides)
- [Orders and docket printing](https://support.doshii.com/orders-and-docket-printing?hsLang=en#main-content)

    - [Customising dockets](https://support.doshii.com/orders-and-docket-printing?hsLang=en#customising-dockets)
    - [POS reporting](https://support.doshii.com/orders-and-docket-printing?hsLang=en#pos-reporting)
    - [Troubleshooting printing issues](https://support.doshii.com/orders-and-docket-printing?hsLang=en#troubleshooting-printing-issues)
- [Managing your Doshii account](https://support.doshii.com/managing-your-doshii-account?hsLang=en#main-content)

    - [Subscriptions and billing](https://support.doshii.com/managing-your-doshii-account?hsLang=en#subscriptions-and-billing)
- [Contact support](https://support.doshii.com/contact-support?hsLang=en)

# Doshii Connect Pty Ltd

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