Ordering apps
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      1. Doshii Venue Support Guide
      2. Connecting your apps
      3. Ordering apps

      Uber Eats and Doshii

      Uber Eats orders flow directly to your POS with Doshii

      This connection enables your Uber orders to flow directly into your POS without having to manually accept or reject orders on your tablet and orders will print in your kitchen like any other order. 

      In this article:

      What changes when my Uber Eats integration is activated?

      When your Uber Eats integration with Doshii is activated, there are a number of changes that will automatically take place on your Uber Eats account. To avoid any confusion or disruptions to your business, it's important that you're aware of these changes.

      When your Uber Eats integration is activated, the following will occur:

      1. Access to Uber Eats Menu Maker will be turned off. Your integrated Uber Eats menu can only be managed using Doshii's menu management tools. 
      2. The ability to manually accept or reject an order using your Uber Eats tablet as a default will be turned off. All orders will be automatically accepted by your venue and sent to your POS.
      3. Operating hours for your Uber Eats store will be managed using Doshii. If you previously set your store hours in the Uber Eats portal or configured your Uber Eats site to open based on whether your tablet is turned on or off, you will now need to use Doshii to manage your operating hours.

      What happens if my POS is offline or rejects an order?

      If there is no response from your POS within 90 seconds of an Uber Eats order being submitted, or your POS rejects an Uber Eats order that has been submitted, the order will fall back to your Uber Eats tablet.

      You will then have 10 minutes to manually accept the order and manually enter it into your POS, or to reject the order. If no response is received within 10 minutes, Uber Eats will automatically cancel the order.

      How do I manage my integrated Uber Eats menu?

      For information about how your Uber Eats menu works with Doshii, please see this article.

      FAQs

      For more tips and tricks about your Uber Eats integration, please read our Frequently Asked Questions article.