In this article:
Why use Pause Store?
The Pause Store feature is ideal for managing unplanned or unexpected situations, such as busy periods, staff shortages, or simply closing earlier than the standard trading hours.
This feature will temporarily close your store (on the Supported Apps), preventing your customers from placing new orders during that time.
Supported Apps
Busy Mode - Pause Store currently works with the following apps:
- Uber Eats
- Doordash
- Menulog
How to Pause Store via Menu Manager
First of all, to access Menu Manager, log in to your Doshii account and click the Menus tab on the top
The Busy Mode feature can be found on top of your App Menus:
If you press it, the following side panel opens up:
Here, you can set the time for which you would like the relevant App Menu to be Paused and stop it from receiving orders from your customers.
- Firstly, set the time you would like an App Menu to be paused.
We have a huge range of options that space from 15 minutes up to 24 hours!
- Then, press Update to send the following instructions to the relevant party.
Once the hours have been applied, you will be able to see the resume time of the specific app menu (in black) in its relevant tile on the main menus page.
In the above example, we have set our test store to be closed for:
- 15 minutes with Ubereats
- 30 minutes with Doordash
and 8 hours with Menulog.
You can set different times for each app or send the same time to them all at once!
Enable the 'Pause all my apps' from the side Panel:
- Set the time you would like your store to be paused for
(60 minutes to all three apps in the above example) - Press the Update button to send the following instructions to the relevant party.
Et voilà, the information has been sent and will be visible in the menu tile.
How to Unpause the Store via Menu Manager
If your store is currently paused and you want to change it back to being available before the end time previously set:
- Simply Navigate in the Busy Mode tile:
- Open the side panel
- Set either all apps or each app individually as Available and press Update
- That's it! The information will be sent to the Apps, and the pausing time will be removed, so customers will be able to place orders for those Apps again.
If you have any questions or need assistance, please feel free to use this form to reach out to our friendly Customer Success team.